Last updated: 16 October 2026
Welcome to Woakers. These Terms and Conditions govern your access to and use of https://www.woakers.com/ and purchases made through our website.
Please read these terms before placing an order. By using the website, you acknowledge these terms, subject to any mandatory rights available to you under applicable law.
1. Business and Seller Information
Woakers is an online footwear storefront operated by Sheela Enterprises, which manufactures and resells footwear. The catalogue may include Woakers-branded products and selected partner-brand products.
Business and Technology Partner
Brand: Woakers
Manufacturer and Reseller: Sheela Enterprises
Technology Partner: WeSimplifAI Private Limited
Sheela Enterprises is responsible for the manufacture and/or resale of products offered on Woakers, order fulfilment, product quality, shipping coordination, and handling returns, exchanges and refunds, as applicable.
WeSimplifAI Private Limited provides technology and digital platform services for the Woakers website, which may include website development, e-commerce technology, platform maintenance, and technical support.
Unless expressly stated otherwise during checkout or in an applicable transaction document, Sheela Enterprises remains the seller responsible for customer orders. WeSimplifAI Private Limited acts as the technology partner and does not become the manufacturer, seller, or fulfilment provider solely by providing technology services.
Seller details
- Business name: Sheela Enterprises
- Registered business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
- Customer support email: care@woakers.com
- Customer support phone: +91-9286868300
- Grievance contact: Shivam Kulshreshtha (shivam@woakers.com)
The seller identified on the relevant product listing, checkout page and invoice will be the seller responsible for the transaction, as applicable. Sheela Enterprises is the seller. WeSimplifAI Private Limited is the technology partner and is not the seller of the products unless this is expressly stated at checkout or in a transaction document.
2. Eligibility and Account Information
You must be legally capable of entering into a binding contract to make purchases through this website.
You agree to provide accurate, complete and current information when placing an order or creating an account.
You are responsible for keeping your account credentials confidential and for promptly notifying us if you suspect unauthorised use of your account.
We may take reasonable steps to verify orders and protect customers and the business against fraud, subject to applicable law.
3. Products and Descriptions
We aim to display accurate product descriptions, photographs, sizes, colours, materials, prices and availability.
Actual product appearance may vary slightly due to lighting, photography, display settings or manufacturing variations. Such variations do not excuse a material mismatch between the product supplied and its description.
Product availability may change, and a product being displayed does not guarantee that every size or colour is in stock.
We reserve the right to correct genuine listing errors and update product information. If a material error affects an order you have placed, we will communicate with you and provide an appropriate resolution in accordance with applicable law.
4. Prices, Taxes and Offers
Prices and applicable charges will be displayed before you complete checkout.
Prices may change without prior notice for future purchases. A price change will not retrospectively alter a confirmed order except where a correction or other action is legally permitted and appropriately communicated.
Applicable taxes, shipping charges and other mandatory charges will be disclosed as required.
Promotional codes, discounts, free-shipping offers and other benefits may be subject to specific eligibility conditions and validity periods. Such conditions will be disclosed with the relevant offer.
We will not use misleading reference prices or promotional representations.
5. Orders and Acceptance
When you place an order, you submit a request to purchase the selected products.
An order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched.
Order acceptance and processing are subject to applicable payment verification, product availability and reasonable fraud-prevention checks.
If we cannot fulfil an order, we will inform you and arrange an appropriate cancellation and refund where applicable.
We may decline or cancel an order where permitted by law, including in cases of genuine pricing errors, unavailable inventory, suspected fraudulent activity or other legitimate operational reasons. Any amount collected for an unfulfilled order will be handled in accordance with applicable law.
6. Payments
Payments may be accepted through the payment methods displayed at checkout.
Payment transactions may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.
An order will be treated as prepaid only when the payment status has been appropriately verified.
Cash on delivery, where available, may be subject to serviceability, order verification and other conditions disclosed at checkout.
You must not use fraudulent payment methods or attempt to interfere with the payment or order-processing systems.
7. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery estimates are indicative and may vary by location, courier availability, public holidays and other operational circumstances.
Customers are responsible for providing accurate delivery details and a reachable contact number.
Our shipping arrangements do not limit any rights or remedies available to customers under applicable law.
8. Returns, Exchanges and Refunds
Returns, exchanges, cancellations and refunds are governed by our published Returns, Exchanges and Refunds Policy.
Eligibility conditions, request procedures, shipping arrangements and refund timelines will be communicated through that policy.
Nothing in these terms excludes or limits mandatory consumer rights, including remedies relating to defective, incorrect, deficient or materially misdescribed products.
9. Product Authenticity and Partner Brands
Woakers may offer products manufactured or resold by Sheela Enterprises and products from selected partner brands.
Brand names, trademarks and product descriptions are used to identify the relevant products. Their inclusion does not imply that Woakers owns the trademarks of third-party brands.
Products will be represented according to the information reasonably available to us, and we will address legitimate authenticity or misdescription concerns in accordance with applicable law.
10. Intellectual Property
Unless otherwise indicated, the Woakers name, logo, original website design, written content, graphics and other original website materials are owned by or licensed to the relevant rights holder.
You may use the website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, commercially exploit or republish protected website content without the appropriate permission, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
11. Acceptable Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Interfere with website security, functionality or availability.
- Attempt unauthorised access to accounts, databases or administrative systems.
- Introduce malicious software or harmful code.
- Submit knowingly false order information or fraudulent claims.
- Scrape, copy or commercially exploit website content in violation of applicable rights or law.
We may take reasonable and lawful steps to protect the website, customers and business against misuse.
12. Customer Reviews and Submitted Content
Where reviews, feedback or other customer content are permitted, you must ensure that your submissions are lawful, relevant and not knowingly false or misleading.
You retain any rights you have in your original content. By submitting content for publication, you grant us a non-exclusive permission to display and use that content for operating and promoting the relevant products and services, subject to applicable law and the choices available to you.
We may moderate or remove content that violates published rules or applicable law. We will not represent fabricated reviews as genuine customer feedback.
13. Third-Party Services
The Woakers website is built and supported by WeSimplifAI Private Limited as technology partner. Its role is technical; responsibility for orders, products, invoices, returns and refunds remains with the seller as described above.
Our website may integrate payment providers, courier services, analytics tools and other third-party services.
Those services may be governed by their own terms and policies. We are not responsible for independent third-party systems beyond our control, but this does not exclude any responsibility imposed on us by applicable law.
14. Limitation of Liability
We will exercise reasonable care in operating the website and fulfilling orders.
To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer remedies or liability for fraud or other matters for which exclusion is prohibited.
15. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
Please review that policy to understand how order, contact, payment-reference, delivery and technical information may be processed and shared with service providers.
16. Changes to the Website and Terms
We may update the website, products, features and these terms as our business evolves.
The current version will be published on this page with its updated date. Changes will apply as permitted by applicable law. Material changes affecting an existing order will not retrospectively remove rights already accrued to a customer.
17. Governing Law and Disputes
These terms are governed by the laws of India, subject to mandatory consumer protections and other applicable legal requirements.
We encourage customers to contact our support team first so that concerns can be reviewed and resolved where possible.
Nothing in this section prevents a customer from approaching a competent consumer commission, regulator or other appropriate authority where permitted by law.
18. Grievance Redressal
For order-related complaints, product concerns or questions about these terms, contact:
Sheela Enterprises | Woakers Customer Support
Email: care@woakers.com
Phone: +91-9286868300
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
Designated grievance officer or responsible contact: Shivam Kulshreshtha (shivam@woakers.com)
The applicable grievance contact will acknowledge and address complaints within the timelines prescribed by applicable law.
Please include your order number and a clear description of your concern so that we can investigate it efficiently.