Last updated: 16 October 2026
Woakers respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we use it, how it may be shared and how you can contact us about your privacy.
1. Who We Are
Woakers is an online footwear storefront operated by Sheela Enterprises, which manufactures and resells footwear. Our catalogue may include Woakers-branded products and selected products from partner brands.
For this policy, references to "Woakers", "we", "us" or "our" mean the business operating the Woakers website through Sheela Enterprises, subject to the seller details disclosed on the website.
Business and Technology Partner
Brand: Woakers
Manufacturer and Reseller: Sheela Enterprises
Technology Partner: WeSimplifAI Private Limited
Sheela Enterprises is responsible for the manufacture and/or resale of products offered on Woakers, order fulfilment, product quality, shipping coordination, and handling returns, exchanges and refunds, as applicable.
WeSimplifAI Private Limited provides technology and digital platform services for the Woakers website, which may include website development, e-commerce technology, platform maintenance, and technical support.
Unless expressly stated otherwise during checkout or in an applicable transaction document, Sheela Enterprises remains the seller responsible for customer orders. WeSimplifAI Private Limited acts as the technology partner and does not become the manufacturer, seller, or fulfilment provider solely by providing technology services.
Business name: Sheela Enterprises
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
Privacy contact: care@woakers.com
Phone: +91-9286868300
Website: https://www.woakers.com/
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
A. Information you provide
- Name and contact details.
- Email address and mobile number.
- Billing and delivery address.
- Order details, product selections, sizes and quantities.
- Information you provide when contacting customer support.
- Information you submit when requesting a return, exchange or refund.
- Feedback, reviews or other content you choose to provide.
B. Transaction information
We may process order totals, discounts, payment method, payment status, refund status and transaction references necessary to manage your purchase.
Payment information may be processed by third-party payment service providers. We do not intend to collect or store full payment-card numbers, card security codes or payment credentials on our own systems.
C. Technical and usage information
When you use our website, certain technical information may be collected, such as:
- IP address and device or browser information.
- Pages visited and interactions with website features.
- Referring website or campaign information.
- Cookies and similar technologies, subject to applicable requirements and your choices.
The information collected depends on the website configuration, analytics tools and consent settings in use.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange payments, shipping, tracking, returns, exchanges and refunds.
- Communicate order confirmations and important service updates.
- Respond to customer enquiries and complaints.
- Verify transactions and help prevent fraud or abuse.
- Maintain inventory, accounting, tax and business records.
- Improve website usability, performance and product discovery.
- Measure marketing and advertising effectiveness.
- Send promotional communications where permitted and, where required, with your consent.
- Comply with legal obligations and protect legitimate business interests.
We will not use personal information for purposes that are incompatible with applicable law or the purposes disclosed to you.
4. Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support essential website functions, remember preferences, maintain shopping sessions, analyse website usage and measure marketing performance.
Where consent is required, non-essential cookies or tracking technologies will be used in accordance with the applicable consent process.
You can manage available cookie choices through the website's controls, if provided, and through your browser settings. Disabling certain cookies may affect shopping-cart or other website functionality.
5. How We Share Information
We may share information with service providers where necessary to operate the business, including:
- Payment gateways and payment service providers.
- Courier, shipping and fulfilment partners.
- Website hosting, security and technical support providers.
- Customer support and communication providers.
- Analytics and advertising service providers, subject to applicable requirements.
- Professional advisers, auditors and legal or regulatory authorities where appropriate.
We share only the information reasonably required for the relevant purpose, subject to applicable law and appropriate contractual or organisational safeguards.
We do not sell personal information to third parties as a business model.
WeSimplifAI Private Limited, as technology partner, may process personal information on behalf of Sheela Enterprises to operate, maintain and support the Woakers platform, subject to the technical setup, the arrangements between the two businesses and applicable law. Any independent processing, and any third-party services used, are disclosed in this policy where applicable. Sheela Enterprises is the data controller for the personal information collected through Woakers. WeSimplifAI Private Limited processes that information only on behalf of Sheela Enterprises, as technology partner.
Where partner-brand products are fulfilled or supported by another authorised party, relevant order information may be shared where necessary to fulfil the order or provide support, subject to applicable law and appropriate disclosures.
6. Data Storage and Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include access controls, secure connections, software updates, backups and restrictions on administrative access.
No online service can guarantee absolute security. If a security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution and legal obligations.
Retention periods vary according to the type of information and applicable requirements. When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention practices.
8. Your Privacy Rights and Choices
Subject to applicable law, you may be entitled to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or exercise other applicable rights.
You may also opt out of promotional communications using the available unsubscribe mechanism or by contacting us.
Some information may need to be retained to fulfil legal, accounting, security or dispute-resolution obligations. Where this applies, we will handle your request in accordance with applicable law.
To submit a privacy request, contact care@woakers.com. We may need to verify your identity before acting on the request.
9. Children's Privacy
Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect personal information directly from children in circumstances where such collection is not permitted.
If you believe a child has provided personal information improperly, please contact us so that we can assess and address the issue in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to payment providers, courier tracking pages, partner brands or other third-party websites.
Those services operate under their own privacy policies and terms. We encourage you to review their policies when using their services.
11. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices or legal requirements change.
The latest version will be published on this page with its updated date. Material changes will be communicated where required by applicable law.
12. Contact and Privacy Complaints
For privacy questions, requests or complaints, contact:
Sheela Enterprises | Woakers Privacy Contact
Email: care@woakers.com
Phone: +91-9286868300
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
We will review and respond to privacy requests and complaints in accordance with applicable law and our applicable grievance-handling process.