Last updated: 16 October 2026
At Woakers, we aim to deliver your footwear safely and reliably. This policy explains how orders are processed, shipped and delivered.
1. Who We Are
Woakers is an online footwear shopping destination operated by Sheela Enterprises, which manufactures and resells footwear. Our product range may include Woakers-branded footwear and selected products from partner brands.
Business and Technology Partner
Brand: Woakers
Manufacturer and Reseller: Sheela Enterprises
Technology Partner: WeSimplifAI Private Limited
Sheela Enterprises is responsible for the manufacture and/or resale of products offered on Woakers, order fulfilment, product quality, shipping coordination, and handling returns, exchanges and refunds, as applicable.
WeSimplifAI Private Limited provides technology and digital platform services for the Woakers website, which may include website development, e-commerce technology, platform maintenance, and technical support.
Unless expressly stated otherwise during checkout or in an applicable transaction document, Sheela Enterprises remains the seller responsible for customer orders. WeSimplifAI Private Limited acts as the technology partner and does not become the manufacturer, seller, or fulfilment provider solely by providing technology services.
Seller and fulfilment details
- Business name: Sheela Enterprises
- Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
- Customer support email: care@woakers.com
- Customer support phone: +91-9286868300
2. Order Processing
Sheela Enterprises is responsible for order processing, dispatch and delivery coordination. WeSimplifAI Private Limited provides the website technology.
Orders are processed after successful order placement and any necessary payment or order verification.
- Orders are generally processed within 1–3 business days.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- Processing may take longer during major sales, public holidays or periods of unusually high demand.
- Orders requiring additional verification may be held until verification is complete.
These are estimated processing timelines, not guaranteed dispatch dates. If an exceptional delay affects your order, we will endeavour to notify you.
3. Shipping and Delivery
We deliver to serviceable locations across India, subject to courier availability and product restrictions.
Estimated delivery is generally 3–5 business days after dispatch for serviceable locations. Actual delivery time depends on your PIN code, courier service, weather, local conditions and other factors beyond our reasonable control.
The estimated delivery date shown at checkout or communicated in your order confirmation should be treated as an estimate unless expressly stated otherwise.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed before you complete your purchase.
Free shipping may be offered on selected products, orders above a specified value or during promotional campaigns. Eligibility and conditions will be displayed with the relevant offer.
No undisclosed shipping charge will be added after you place your order.
5. Order Tracking
Once your order is dispatched, we will provide the available shipment tracking information through email, SMS, WhatsApp or the order-tracking facility on our website.
Tracking updates depend on the information supplied by the logistics provider.
If your tracking information has not updated for an extended period, please contact our customer support team with your order number.
6. Incorrect Address and Failed Delivery
Customers are responsible for providing accurate delivery details and a reachable contact number.
If delivery fails because the address is incomplete or incorrect, the recipient is unavailable, or the courier cannot complete delivery after reasonable attempts, the shipment may be returned to us.
Where an order is returned undelivered, we will review the circumstances and communicate the available options, including re-shipment or refund where applicable. Any permitted charges will be assessed in accordance with the disclosed terms and applicable law.
7. Damaged, Missing or Incorrect Products
Please inspect your order upon delivery.
If you receive a damaged, defective, incomplete or incorrect product, contact us as soon as reasonably possible with your order number, a description of the issue and supporting photographs where available.
We will investigate and arrange an appropriate resolution in accordance with our Returns and Refunds Policy and applicable consumer law.
A failure to report an issue immediately will not, by itself, remove any rights you have under applicable law.
8. Changes and Cancellation
If you need to change your delivery address or cancel an order, contact customer support as soon as possible.
Changes and cancellations depend on the order's processing and dispatch status. Once an order has been dispatched, it may no longer be possible to cancel or redirect it.
Your statutory rights regarding cancellation, refunds and defective or misdescribed products remain unaffected.
9. Contact Us
For shipping and delivery assistance:
Sheela Enterprises | Woakers Customer Support
Email: care@woakers.com
Phone: +91-9286868300
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
Please include your order number in all order-related enquiries.