Last updated: 16 October 2026
At Woakers, we want you to receive the footwear you ordered in the condition you expect. This policy explains how to request a return, exchange or refund.
1. Seller Information
Woakers is operated by Sheela Enterprises, a manufacturer and reseller of footwear. The products available on Woakers may include Woakers-branded footwear and selected partner-brand products.
Business and Technology Partner
Brand: Woakers
Manufacturer and Reseller: Sheela Enterprises
Technology Partner: WeSimplifAI Private Limited
Sheela Enterprises is responsible for the manufacture and/or resale of products offered on Woakers, order fulfilment, product quality, shipping coordination, and handling returns, exchanges and refunds, as applicable.
WeSimplifAI Private Limited provides technology and digital platform services for the Woakers website, which may include website development, e-commerce technology, platform maintenance, and technical support.
Unless expressly stated otherwise during checkout or in an applicable transaction document, Sheela Enterprises remains the seller responsible for customer orders. WeSimplifAI Private Limited acts as the technology partner and does not become the manufacturer, seller, or fulfilment provider solely by providing technology services.
Seller: Sheela Enterprises
Email: care@woakers.com
Phone: +91-9286868300
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
2. Return Request Window
Sheela Enterprises handles product-related complaints, eligibility decisions, exchanges and refunds. WeSimplifAI Private Limited may provide technical assistance for submitting or tracking requests.
You may request a return or exchange within 7 calendar days of delivery for products eligible under this policy.
To initiate a request, contact customer support with your order number, the product concerned and the reason for your request.
Our team will provide the applicable return instructions. Please do not send products to an address that has not been confirmed by our support team.
The stated request window does not limit any mandatory consumer rights or remedies available under applicable law.
3. Conditions for Returns and Exchanges
For a return or exchange based on size, fit or change of preference, the product should generally be:
- Unworn and unused, apart from reasonable inspection indoors.
- Returned in its original condition, with original packaging where available.
- Accompanied by the order details and any included accessories.
Footwear that has been worn outdoors, damaged through use, altered or returned in an excessively damaged condition may not qualify for a change-of-preference return or exchange, subject to applicable law.
These conditions do not exclude legitimate claims relating to manufacturing defects, incorrect products, damage during delivery or material misdescription.
4. Wrong, Damaged or Defective Products
If you receive a product that is damaged, defective, materially different from its description or not the product you ordered, contact us with the order number and details of the issue.
Photographs or a short video may help us investigate the issue more quickly. However, the absence of a photograph or video will not automatically invalidate a claim or remove a remedy available under applicable law.
After reviewing the issue, we will arrange an appropriate resolution, which may include replacement, exchange, repair where appropriate, refund or another remedy required by law.
5. Size and Fit Exchanges
If the size you ordered does not fit, you may request an exchange within the applicable return request window, subject to product eligibility and stock availability.
Please specify the size you need when submitting your request.
If the requested size is unavailable, our team will explain the available alternatives, which may include a refund where applicable.
Customers should consult the product size guide before ordering. Size guidance is intended to assist selection but does not replace the remedies available for defective or incorrectly described products.
6. How to Request a Return
Follow these steps:
- Contact care@woakers.com or +91-9286868300.
- Provide your order number and the reason for the request.
- Receive return instructions and confirmation of the applicable process.
- Pack the product securely and follow the provided shipping instructions.
- Retain the return shipment tracking details until the request is resolved.
Do not ship a return without first confirming the correct return address and procedure.
7. Return Shipping Charges
For approved returns arising from an incorrect, defective, damaged or materially misdescribed product, we will arrange or reimburse reasonable return shipping costs as applicable under our policy and applicable law.
For eligible size or change-of-preference returns, any return shipping charge will be communicated before the return is completed.
No provision in this policy is intended to exclude a remedy or reimbursement that we are legally required to provide.
8. Refunds
Once a returned product has been received and assessed, we will communicate the outcome of the request.
Approved refunds will generally be initiated within 5–7 business days after the refund is approved. The time taken for the amount to appear in your account depends on the payment provider, bank or original payment method.
Where required by applicable law, refunds will be processed within the legally prescribed period.
Refunds will ordinarily be issued to the original payment method. Where a different method is legally required or mutually agreed and permitted, we will communicate the arrangement.
For cash-on-delivery orders, we may request the information reasonably necessary to process the refund securely.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
An order may be cancelled before dispatch, subject to its processing status and applicable law. If payment has already been collected, an eligible refund will be initiated through the applicable refund process.
Dispatch does not remove any rights available to you under applicable consumer law.
10. Non-Delivery and Return-to-Origin Orders
If an order is not delivered and is returned to us, we will review the courier records and contact you where necessary.
For prepaid orders confirmed as undelivered, we will arrange re-shipment or refund as appropriate and in accordance with applicable law.
For COD orders, no product payment is due if the order was never paid for. Any re-shipment arrangement will be communicated before proceeding.
11. Promotional and Discounted Products
Products purchased during a sale or promotional campaign remain subject to applicable consumer rights.
Any special return or exchange conditions for a promotion will be clearly disclosed before purchase and will not override mandatory legal protections.
12. Contact Us
For returns, exchanges or refunds, contact:
Sheela Enterprises | Woakers Customer Support
Email: care@woakers.com
Phone: +91-9286868300
Business address: Plot No. 20A, Khasra No. 118, Ajudh Puram, Bagda Tehsil, Agra, Agra District, Uttar Pradesh, PIN 282001
Please include your order number and allow us a reasonable opportunity to investigate and resolve your concern.